Without a good process and supporting tools, signing up new customers and managing the expectations of existing customers can be chaotic. Important actions are not carried out, no one knows what state the sales process is at and even worse sales opportunities are lost and reputations are damaged.
CRM systems allow the sales process to be enforced and be visible to everyone involved in that process. A CRM system also provides powerful marketing support allowing companies to tailor campaigns and offers to specific customers or types of customer.
In short CRM systems are indispensable for all companies, irrespective of their size. However, the choice and range of options can be daunting.
At Rex we work with our customers to understand what they need from a CRM system, how it will bring efficiencies to their sales processes and pipeline and how it will support growth.
"Rex’s contribution to Infineum-Plus has been extremely effective. Working as an integral part of the team to build a solution that meets our customers’ requirements; their pragmatic approach to the technology and good knowledge of our industry have been key to this success."Bill Thomson, Infineum, World Wide IT Manager
This is an important development that incorporates a variety of systems we have developed over many years. As the systems consultant for this project, Rex worked with us to build a framework where we can combine those systems to provide huge benefits for our customers. We now effectively have a standard method of linking our customers’ systems to our own extranet. This delivers significant benefits by individually tailoring the content and tools of each extranet to satisfy the customer’s specific requirements.Kevin Murray, eBusiness Director of John Crane EAA.
“The deadline and expectation was unreasonably demanding, yet we have managed to deliver on-time. This really is a great achievement from the Rex consultants”David Allison, Global Applications Leader, Infineum