In general our customers can choose from a range of support services which we are able to customise to meet your service level and budgetary expectations.
Our support models are super flexible and are governed by a bespoke service level agreement that delivers to your needs.
The Rex Application Helpdesk service can respond and acknowledge user calls for application help. Calls for help can be via telephone, email, social media, and, possibly in person.
Our support operatives are courteous and quick to elicit as much information about the call as possible, in as short a time as possible.
Our Application Support service seeks to resolve application support tickets through a combination of operative knowledge and scripted solutions.
Our operatives work within a continuous learning environment - always learning and always improving.
There are times when an application needs extra configuration or maybe a customisation in order to work effectively within your business.
The Software Support service can deliver this capability to key business applications within your business.
The workshop carries no obligation - to arrange a workshop, or just to request further information. Call +44 (0) 23 8062 9429 or contact us here
“We are very satisfied with the professional approach taken by Rex in understanding our requirements and implementing such a flexible application. The solution has immediately helped reduce costs and improve average time for delivery”Marcel Roos, Senior Project Leader SAP, National Starch Company
“The deadline and expectation was unreasonably demanding, yet we have managed to deliver on-time. This really is a great achievement from the Rex consultants”David Allison, Global Applications Leader, Infineum
This is an important development that incorporates a variety of systems we have developed over many years. As the systems consultant for this project, Rex worked with us to build a framework where we can combine those systems to provide huge benefits for our customers. We now effectively have a standard method of linking our customers’ systems to our own extranet. This delivers significant benefits by individually tailoring the content and tools of each extranet to satisfy the customer’s specific requirements.Kevin Murray, eBusiness Director of John Crane EAA.