Back to IT Services

Business Applications

We understand that every client is unique and will have specific needs - we offer a range of support models that we tailor to your requirements.

In general our customers can choose from a range of support services which we are able to customise to meet your service level and budgetary expectations.

Our support models are super flexible and are governed by a bespoke service level agreement that delivers to your needs.

We can provide

  • Onsite support, remote support
  • 24 hour support, emergency support
  • email support
  • Demand management, workload balancing

We can provide

  • Capacity planning
  • Client interface resource
  • Performance management and reporting
  • Software licensing management
  • Business continuity and disaster recovery
Application Help Desk

The Rex Application Helpdesk service can respond and acknowledge user calls for application help. Calls for help can be via telephone, email, social media, and, possibly in person.

Our support operatives are courteous and quick to elicit as much information about the call as possible, in as short a time as possible.

Application Support

Our Application Support service seeks to resolve application support tickets through a combination of operative knowledge and scripted solutions.

Our operatives work within a continuous learning environment - always learning and always improving.

Software Support

There are times when an application needs extra configuration or maybe a customisation in order to work effectively within your business.

The Software Support service can deliver this capability to key business applications within your business.

Free Workshop

We offer a FREE ½ day workshop to explore what is possible

The workshop carries no obligation - to arrange a workshop, or just to request further information. Call +44 (0) 23 8062 9429 or contact us here

See how we helped others

View all case studies

Recent testimonials

View more testimonials